The promise
Anyone with a real dispute can file a complaint here: an unpaid withdrawal, a locked account, a bonus that wasn't honored, KYC stalling, or anything else. A FairGambling resolver reviews it, the casino gets 14 days to respond the first time, and we publish the outcome no matter which side it favors.
We charge no fees and sell no placement. A casino cannot pay for a better verdict.
The flow
You file. Pick a casino and a category (deposit, withdrawal, bonus, KYC, responsible gambling, account restricted, provably fair, affiliate, sports, or other), attach your evidence, and choose a privacy mode. The privacy options are explained below.
We review. There is no fixed deadline for triage. We either ask you for clarification, send the case straight to the casino, or reject it as out of scope (for example a chargeback or a duplicate). Every rejection comes with a reason.
The casino has 14 days for its first response — to acknowledge the case and engage in the shared thread. If they ignore it, the case closes as unresolved, and the missed response counts against their public score.
Mediation thread. Once the casino joins, you and the casino exchange messages in a shared thread, each turn on a 7-day clock. Miss your turn and the case closes: unresolved if the casino stalls, rejected if the player goes silent. The resolver can post public guidance or private notes.
Settlement. When the casino agrees to pay out or fix the issue, the resolver records the settlement. You then have 7 days to confirm you received the funds — if you don't, we confirm it for you and close the case as resolved.
Verdict. If the case can't be settled directly, the resolver publishes a verdict (player favor, casino favor, or no reaction) with written reasoning.
Outcomes
Resolved
The issue was fixed, compensation was paid, or both sides reached an agreement. A recorded settlement auto-resolves if the player doesn't object within 7 days.
Unresolved
The casino refused to cooperate, missed a required deadline, or the dispute couldn't reasonably be settled. This may count against the casino's public reputation.
Rejected
The complaint was invalid, unsupported by evidence, spam or abusive, or the player stopped participating during mediation. A rejection is not a fault of the casino.
Deadline summary
Complaint categories
Before a complaint is approved, the resolver confirms it fits one of these:
- Payments & Withdrawalsdelayed or missing payouts, confiscated winnings
- Account Issuesclosures, restrictions, self-exclusion, KYC
- Bonuses & Promotionsconfiscation, wagering disputes, VIP rewards
- Game & Technical Issuesvoided bets, malfunctions, wrong outcomes
- Responsible Gamblingself-exclusion failures, account protection
- Affiliate & Rewards Disputescommission, referral, cashback disagreements
Anything outside these may still be reviewed at the resolver's discretion under Other.
Privacy modes
Public (default)
Your case appears on the public complaints feed under your FairGambling display name. Your casino-side details (username, user ID, wallet addresses, date of birth) are never shown publicly. Only the resolver and the casino's rep can see them.
Anonymous
Same as public, but your display name becomes an Anonymous-XXXXXX handle. The handle is stable, so several cases from the same person stay grouped without revealing your account.
What disqualifies a case
- You played from a region the casino's license doesn't cover. That's between you and the casino's terms.
- You're claiming a chargeback after the play happened.
- You already have an open case for the same casino and category from the last 30 days. Add evidence to that case instead.
- You filed three or more complaints in the last hour (spam protection).
- You posted the same text again within 24 hours (also spam).
Casino-side rules
A casino that wants a clean record on FairGambling should:
- Respond to the first complaint within 14 days, then to each mediation turn within 7 days.
- Acknowledge the dispute before negotiating, instead of going silent.
- Show proof when settling (transaction ID or payment confirmation).
- Never retaliate against a player for filing.
Casinos that ignore 10 or more cases inside 12 months earn a permanent Does not respond badge on their FairGambling page. Casinos with 5 or more matching complaints from distinct users in 90 days earn a Recurring complaints badge. 10+ matching or $25k+ in disputed amount across 3+ cases triggers a Scam pattern warning. All badges clear automatically when the pattern resolves.
Resolvers' code
- A resolver with a verified account at the casino in question can't be assigned to that case.
- Verdicts must point to specific evidence. "Looks like a scam" is not a verdict.
- Private notes are for coordinating with the casino, never for gossip about the player.
- The team is alerted to every change on a case, so abuse patterns get caught quickly.
Why we publish verdicts
A complaint that's settled quietly helps you, but it does nothing for the next person who hits the same problem. Publishing verdicts is how everyone learns which casinos honor their obligations and which don't. Privacy modes let you control how much of your identity is attached while still putting the outcome on record.
Questions? File a complaint under the "other" category, or email the support address in the footer. Last updated: 2026-07-04.